Focus
After-Hours Communication Norm
Team rules on when messages expect replies—leader behavior matters more than policy PDFs for sleep and recovery.
An after-hours communication norm is a team agreement on when email, chat, and calls are expected—many teams adopt no required response before 8 a. m.
or after 6 p. m.
unless on-call. Leader behavior sets the real norm: one midnight ping trains everyone to stay hypervigilant.
Norms protect sleep and parasympathetic recovery that training depends on.
Common questions
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How do you set after-hours norms on global teams?
Document core overlap hours, use scheduled send, and mark true emergencies—default to no implicit urgency outside that window.
Related terms
Put After-Hours Communication Norm into practice
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