Focus
EAP Crisis Hotline at Work
A 24/7 employer EAP line for acute distress that stabilizes and routes care—keep the number visible, not buried in benefits PDFs.
An EAP crisis hotline at work is a 24/7 phone or chat line for acute distress—panic, suicidal thoughts, domestic violence, or sudden loss—staffed by trained counselors who stabilize and route care. Post the number in break rooms and intranets, not only in annual enrollment PDFs.
Crisis lines complement—not replace—911 or local emergency services when safety is immediate.
Common questions
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When should I call the EAP crisis line versus 911?
Call 911 or go to the ER when there is immediate danger to life. Use the EAP crisis line for acute emotional crisis, safety planning, and referral when you are stable enough to talk.
Related terms
Put EAP Crisis Hotline at Work into practice
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